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Derek Abing

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In production support it is often hard to correlate what might be happening on local servers with what users are reportedly experiencing. In April, the developers for a Java application that handles electronic distribution of scanned mail and electronic faxes were receiving reports that their application was running slowly from remote offices and came to our Performance Availability and Capacity Management (PaCMan) team for help in determining the cause of this issue. From vanilla server-side dynaTrace, everything was looking fine. No particular transaction was taking a substantial amount of time. This led us to believe that the problem may lie more on the client side. Coincidentally, we were in the middle of a Proof of Concept for dynaTrace User Experience Management (UEM) so we decided to apply these efforts towards this application to help identify the issue. Ge... (more)

Internal Acceptance for APM By @Dynatrace | @DevOpsSummit [#DevOps]

How to Gain & Keep Internal Acceptance for APM Demonstrating the value of any tool can be tricky. There's no "12 Step Program" you can follow to guarantee success. It's not like trying to quit smoking or lose weight. There's proven data spread over years of research showing how to do those things. In this article I will talk about some successes and roadblocks I've encountered demonstrating the value of Dynatrace within our organization. Who am I? I am a Systems Engineer with a focus on application performance for a leading insurance company. Over the last couple of years, my tea... (more)