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Derek Abing

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Top Stories by Derek Abing

How to Gain & Keep Internal Acceptance for APM Demonstrating the value of any tool can be tricky. There's no "12 Step Program" you can follow to guarantee success. It's not like trying to quit smoking or lose weight. There's proven data spread over years of research showing how to do those things. In this article I will talk about some successes and roadblocks I've encountered demonstrating the value of Dynatrace within our organization. Who am I? I am a Systems Engineer with a focus on application performance for a leading insurance company. Over the last couple of years, my team has contributed a wealth of knowledge, best practices, and custom plugins within the APM Community related to Dynatrace and have presented at the PERFORM APM Global User Conference for the past three years. Why APM? Because Performance Management is not optional. Applications have shifted ... (more)

Fixing Real Problems with Real User Monitoring

In production support it is often hard to correlate what might be happening on local servers with what users are reportedly experiencing. In April, the developers for a Java application that handles electronic distribution of scanned mail and electronic faxes were receiving reports that their application was running slowly from remote offices and came to our Performance Availability and Capacity Management (PaCMan) team for help in determining the cause of this issue. From vanilla server-side dynaTrace, everything was looking fine. No particular transaction was taking a substan... (more)